Terms & Conditions

Operator and Scope

This website is operated by [Registered Business Name], trading as Niro Homes, at [Registered Business Address]. These Terms & Conditions govern the use of our website and purchases made through it. By accessing our website or placing an order, customers agree to these terms, subject to applicable Indian laws and mandatory consumer protection rights. Nothing in these terms limits or overrides any consumer rights or remedies that cannot lawfully be excluded.

Responsible Use

Users are expected to access and use the Niro Homes website responsibly and lawfully. Users must not misuse the website, attempt unauthorised access to accounts or systems, interfere with transactions, introduce harmful software, engage in fraudulent activities or violate the intellectual property, privacy or other legal rights of third parties. We may take reasonable steps to protect the security and integrity of our website and its users.

Products and Descriptions

Niro Homes makes reasonable efforts to provide accurate product descriptions, materials, measurements, colours, photographs and availability information. Actual product colours may appear slightly different depending on screen settings, lighting conditions and photographic representation. Certain handmade or hand-finished products may also feature minor variations in colour, pattern, texture or dimensions, where such characteristics are appropriately disclosed. These natural variations do not remove a customer's rights regarding genuine manufacturing defects, materially inaccurate product descriptions or products that do not conform to applicable legal requirements.

Prices and Payments

Product prices are displayed in Indian Rupees (INR). Applicable taxes, delivery charges and other relevant costs will be displayed before the customer confirms an order, in accordance with applicable requirements. Available payment methods are shown during checkout and may include authorised digital payment services or other supported methods. Customers should never disclose their banking PINs, passwords, one-time passwords (OTPs) or other sensitive payment credentials to anyone claiming to represent Niro Homes.

Orders and Availability

Submitting an order through our website constitutes a request to purchase the selected products. Order acceptance and fulfilment are subject to product availability, payment confirmation, delivery serviceability and applicable verification requirements. We aim to communicate order confirmations and important updates promptly. If Niro Homes is unable to fulfil a paid order, the customer will be offered a suitable alternative with their agreement or a full refund of the amount collected for the unfulfilled order.

Pricing Errors

While we take reasonable care to ensure that product prices and listings are accurate, genuine material pricing or listing errors may occasionally occur. If such an error affects an order, we will contact the customer, explain the issue and offer the choice of proceeding at the correctly disclosed price or receiving a full refund of any amount already paid. We will not charge an increased amount without the customer's express agreement, and any correction will be handled fairly and in accordance with applicable consumer laws.

Delivery, Returns and Cancellations

Shipping, delivery, returns, refunds, exchanges and order cancellations are governed by our published Shipping & Delivery Policy, Returns, Refunds & Exchanges Policy and Cancellation Policy, as applicable. These policies explain relevant procedures, timelines, eligibility requirements and customer responsibilities and form part of the customer-facing terms of purchase. Their provisions do not override statutory remedies available for damaged, defective, incorrectly supplied or otherwise non-compliant products under applicable Indian consumer protection laws.

Product Care

Customers are encouraged to follow all product-specific care, cleaning, handling, storage and safety instructions provided with their purchases. Materials such as porcelain, ceramics, glass, metal and decorative finishes may require particular care to maintain their appearance and functionality. Customers should not assume that decorative products, ceramic items or tableware are suitable for microwave use, dishwashers, ovens or direct food contact unless the relevant product description or packaging expressly confirms such suitability. Products should be used only for their intended purposes and in accordance with any applicable safety guidance.

Intellectual Property and Reviews

Original product photography, artwork, website content, written materials, designs, logos and other intellectual property belonging to Niro Homes are protected under applicable laws. Unauthorised copying, reproduction, distribution or commercial use of protected content is not permitted except as authorised by law or with appropriate permission. Customers are welcome to provide genuine product reviews and feedback, provided such content is truthful, relevant, respectful and does not violate applicable laws or third-party rights. Genuine negative feedback will not be removed merely because it is unfavourable to Niro Homes.

External Providers and Liability

Certain website services and business operations, including payment processing, hosting, communications and shipping, may involve independent third-party providers. While we seek to work with reliable service providers, their services may be subject to operational limitations or interruptions. Nothing in these Terms & Conditions excludes or restricts liability that cannot lawfully be excluded, including applicable responsibilities concerning defective goods, fraud, misleading representations and statutory consumer remedies. Any limitation of responsibility will apply only to the extent permitted under applicable law.

Terms Updates and Disputes

Niro Homes may revise these Terms & Conditions periodically to reflect changes in business operations, website functionality or applicable legal requirements. Updated terms will be published on our website with the relevant revision date. Such changes will not retrospectively remove consumer rights already acquired under completed transactions or applicable law. These terms are governed by the laws of India. Customers are encouraged to contact our support team first to seek an amicable resolution of concerns, without waiving their right to approach competent consumer commissions, courts or other legally available dispute-resolution forums.