Shipping Policy

Delivery Coverage

Niro Homes delivers products to serviceable pin codes across India through trusted third-party shipping and logistics partners. Delivery availability depends on the destination and courier serviceability. Certain remote destinations, oversized products or specialised items may require additional shipping arrangements, which will be clearly communicated along with any applicable charges before the customer confirms the order.

Processing & Dispatch

We aim to dispatch standard in-stock orders within 1–3 business days after order and payment confirmation. Sundays and public holidays are excluded from normal processing timelines. Orders placed during non-working days are generally processed on the next available business day. Pre-orders, personalised products and made-to-order items may require additional preparation time, and their applicable lead times will be disclosed on the product page or before order confirmation.

Estimated Delivery

Following dispatch, estimated delivery timelines are approximately 2–5 business days for Delhi NCR, 3–7 business days for other major cities and 5–10 business days for other serviceable locations across India. These timelines are estimates rather than guaranteed delivery commitments and may vary depending on courier operations, destination accessibility, public holidays, weather conditions or circumstances outside our reasonable control. We aim to provide relevant updates when significant delivery delays are identified.

Shipping and COD Charges

Applicable shipping charges are calculated and displayed at checkout before payment or order confirmation. Shipping fees may vary depending on the delivery destination, package weight, dimensions, product category and selected shipping method. Any free-shipping promotion will clearly specify its eligibility requirements. Cash on Delivery (COD) availability and any additional COD service charges will also be disclosed before order confirmation. Certain oversized, high-value, fragile, personalised or made-to-order products may be available only through prepaid payment methods, where this requirement is communicated before purchase.

Protective Packaging

We take reasonable care when preparing products for shipment, particularly delicate home décor, ceramics, glassware, dinnerware and tableware. Where appropriate, protective packaging may include cushioning materials, reinforced cartons and other suitable measures intended to minimise transit damage. Customers are encouraged to retain the original packaging until they have inspected the delivered products, as the packaging may help with the investigation of damage-related concerns or the safe return of an eligible item.

Tracking and Delivery Attempts

Once an order is dispatched, tracking information will be shared through available communication channels such as email, SMS or WhatsApp. Customers may use the provided tracking details to monitor shipment progress. Courier partners may make multiple delivery attempts in accordance with their own service policies and operational procedures. Customers are requested to provide an accurate and complete delivery address, correct pin code and reachable contact number to help ensure timely and successful delivery.

Damaged Deliveries

If a package appears damaged, torn, crushed or tampered with at the time of delivery, customers are encouraged to document its condition wherever reasonably possible and notify our support team promptly. We recommend reporting visible transit-related damage within 72 hours of delivery and sharing relevant photographs of the outer packaging and affected products. Such reports will be assessed under our Returns, Refunds & Exchanges Policy. This preferred reporting window does not remove any applicable consumer rights concerning genuine defects, damage or incorrectly supplied products.

Delays, Loss and Non-Delivery

If an order is delayed, lost in transit or cannot be delivered, Niro Homes will coordinate with the relevant courier partner to investigate the issue and provide appropriate assistance. Where a shipment is confirmed lost or the order cannot reasonably be fulfilled, customers will be offered a replacement or an appropriate refund in accordance with applicable law and the circumstances of the order. Customers will not be held responsible for shipment loss occurring before successful delivery to them or their authorised recipient.

Incorrect Address and Redelivery

Customers are requested to contact our support team as soon as possible if they need to correct or update their shipping address. Address modifications requested after dispatch depend on the courier partner's operational capabilities and may not always be possible. If delivery fails because of inaccurate customer-provided information, refusal of a correctly delivered parcel or repeated customer unavailability, any actual and reasonable redelivery or return-shipping costs associated with a voluntary arrangement will be explained before being charged. No additional charges will be imposed on customers for delivery failures attributable to Niro Homes or its courier partners.

Shipping Assistance

For questions about shipping, order tracking, delivery delays or address changes, please contact Niro Homes at Contact Us. Our customer support team will help you with available tracking details, courier coordination and appropriate delivery-related assistance.