Returns, Refunds, Cancellation & Exchanges

Our Commitment

At Niro Homes, we believe shopping for your home should feel reassuring and enjoyable. We are committed to addressing customer concerns fairly, clearly and without unnecessary complications. Our returns, refunds, cancellation and exchange processes are designed to protect our customers while ensuring a transparent and responsible shopping experience.

7-Day Eligible Returns

Customers may request a change-of-mind return within 7 calendar days of delivery for eligible products. To qualify for a voluntary return, products must be unused, unwashed, unaltered and complete with all original accessories or components. Wherever reasonably possible, products should be returned in their original protective packaging to reduce the risk of damage during transit. Return requests are subject to the eligibility conditions and exclusions described in this policy.

Damaged, Defective, Missing or Wrong Products

If a product arrives damaged, defective, incomplete or different from the item ordered, customers should contact Niro Homes promptly. We encourage customers to report visible transit-related issues within 72 hours of receiving the package and to share photographs of the affected product and packaging where available. This preferred reporting period does not remove applicable rights concerning genuine product defects or incorrect goods. Where an issue is verified, Niro Homes will provide an appropriate remedy, which may include a replacement at no additional cost, delivery of a missing component or a refund to the original payment method.

Photographs and Unboxing Videos

Photographs and unboxing videos are important for verifying claims involving fragile products. Customers are strongly encouraged to record an unboxing video when opening their package. An unboxing video should be provided as supporting evidence wherever reasonably possible. However, genuine complaints will still be reviewed fairly even when a video is unavailable, and the absence of a recording will not automatically result in rejection of a legitimate claim.

Voluntary Return Shipping

For eligible change-of-mind returns, customers are responsible for reasonable return-shipping costs. Any applicable courier pickup charges will be disclosed before the return is confirmed. Where agreed, these costs may be deducted from the applicable refund. No additional restocking or administrative charges will be applied to eligible standard-product returns. Original shipping charges that were separately collected at checkout are generally not refunded when a correctly delivered order is voluntarily returned.

Exclusions from Voluntary Returns

Personalised or made-to-order products, items clearly marked as final sale, products that have been used, washed or altered, incomplete returns and fragile items expressly identified as non-returnable on their respective product pages may be excluded from voluntary change-of-mind returns. These exclusions do not remove any applicable consumer rights relating to damaged, defective, incorrectly supplied or materially misdescribed products.

Handmade Variations

Some Niro Homes products are handmade or hand-finished and may naturally feature minor variations in glaze, texture, shape, colour or pattern placement. Such differences, where reasonably disclosed, are part of the individual character of these products and do not automatically constitute manufacturing defects. However, substantial differences from the product description, significant quality concerns or functional problems remain eligible for appropriate review and resolution.

How to Request a Return

To request a return, customers should contact [Customer Support Email] and provide their order number, reason for the return and relevant photographs where available. Our customer support team will review the request, confirm its eligibility and communicate the appropriate return or pickup instructions. Customers are requested to await these instructions before sending products back, as unapproved shipments may delay the return process.

Refunds and Exchanges

After an approved return is received and inspected, Niro Homes aims to initiate the applicable refund within 5–7 business days. The time required for the refund to appear in the customer's account may vary depending on the bank or payment service provider. For Cash on Delivery orders, approved refunds may be transferred to a verified bank account or processed through another mutually agreed lawful method. Store credit will not replace a refund legally owed to the customer without their agreement. Exchanges are subject to product availability, and any transportation charges for voluntary exchanges will be disclosed in advance. Where an exchange is necessary due to an error attributable to Niro Homes, the required return and replacement shipping costs will be covered by us.

Contact

For return, refund or exchange assistance, please contact Niro Homes at rnjretails.info@gmail.com or through Phone/WhatsApp at 9971043367 during 11:00AM to 09:00PM. Our support team will assist with eligible requests and provide information about the appropriate next steps. Nothing in this policy limits or overrides statutory consumer rights under applicable Indian law.

Before Dispatch

Standard orders may be cancelled free of charge at any time before dispatch. Customers can request cancellation by contacting our customer support team and providing the relevant order number. Once the cancellation has been confirmed and the order has not been dispatched, Niro Homes will issue a full refund of the amount paid without any cancellation fee.

After Dispatch

Once an order has been handed over to the courier partner, cancellation may no longer be technically possible through the standard fulfilment process. Customers who wish to cancel after dispatch should contact our support team to discuss available options, including shipment interception where possible or an eligible return after delivery. Any reasonable shipping costs associated with a voluntary return will be explained before the customer confirms the return process.

Custom Products

Made-to-order and personalised products may be subject to cancellation limitations once production or customisation has commenced, provided such conditions were clearly disclosed before purchase. Niro Homes will consider cancellation requests wherever reasonably possible, especially where production has not yet begun. These limitations do not affect applicable customer rights concerning defective products, material misdescription, incorrect fulfilment or failure to deliver as agreed.

Cancellation by Niro Homes

In exceptional circumstances, Niro Homes may be unable to fulfil a confirmed order due to genuine stock shortages, unsuccessful payment or identity verification, unserviceable delivery pin codes, material product-listing errors, suspected fraudulent transactions or other circumstances that prevent fulfilment. Where an acceptable alternative cannot be agreed with the customer, Niro Homes will refund all amounts collected for the cancelled order, including any shipping charges paid.

Refund Timeline and Contact

Approved cancellation refunds are generally initiated within 5–7 business days after confirmation. Financial institutions and payment-service providers may require additional processing time before the refunded amount is reflected in the customer's account. For cancellation enquiries or assistance, customers may contact Niro Homes from Contact us .