Privacy Policy

Overview

Niro Homes respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how personal information is collected, used, stored and protected when you browse our website, purchase products, create an account or contact our team. We aim to provide a safe, transparent and trustworthy online shopping experience while handling customer information responsibly and in accordance with applicable laws.

Information Collected

We may collect personal information such as your name, telephone number, email address, delivery address, billing address, order details, payment status, customer support messages and returns history. Where relevant, we may also collect technical information including browser and device details, IP addresses, website interactions, pages visited and other usage information. Such information helps us process orders, maintain website functionality, provide customer support and improve the overall shopping experience.

Payments

Niro Homes uses authorised third-party payment service providers to process transactions securely. We may retain payment references, transaction identifiers and payment status information where necessary for processing orders, issuing refunds, maintaining financial records and providing customer support. We do not intentionally retain complete payment-card details, card security codes, banking passwords or one-time passwords (OTPs). Customers are advised not to share sensitive banking credentials or payment authentication information with anyone.

Why We Use Information

We use personal information to accept, process and fulfil customer orders, arrange shipping and delivery, issue refunds, manage returns and exchanges, respond to customer enquiries and provide after-sales assistance. Information may also be used to prevent fraudulent transactions, maintain website security, comply with applicable tax and legal obligations and improve our products, services and website experience. Promotional messages and marketing communications are sent in accordance with applicable laws and customer communication preferences.

Sharing

We may share necessary personal information with authorised payment service providers, courier and logistics partners, website hosting providers, technical service providers, customer communication platforms, analytics and advertising providers where enabled and permitted, professional advisers and lawful authorities where legally required. Information is shared only where reasonably necessary to provide services, complete transactions, comply with legal obligations or support legitimate business operations. Niro Homes does not sell customer personal information to third parties for their independent commercial use.

Retention and Security

We apply reasonable technical, administrative and access-control measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss. Customer information is retained only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with applicable legal and tax obligations, resolve disputes and prevent fraud. When information is no longer required, reasonable steps will be taken to delete, anonymise or securely dispose of it. While we take appropriate precautions, no online system or electronic storage method can guarantee complete security.

Choices and Rights

Subject to applicable laws, customers may request access to their personal information, correction of inaccurate or outdated details, deletion of eligible information, withdrawal of consent where applicable and an opt-out from promotional communications. Requests regarding personal information may be submitted through our official customer support channels. Certain information may need to be retained where necessary for taxation, accounting, transaction-related requirements, dispute resolution or other legal obligations.

Cookies and Third Parties

Our website may use essential cookies and similar technologies to support shopping-cart functionality, account login, secure checkout and other necessary website features. Optional analytics, advertising and performance-related tools may be enabled with appropriate controls and consent where required by applicable law. Customers may manage certain cookie preferences through their browser settings. Additional information may be available in our Cookie Policy. External websites and third-party services linked from our website operate under their own privacy policies, which customers are encouraged to review.

Children

Niro Homes is an online home decor and lifestyle store intended for general shopping purposes and is not specifically directed towards children. We do not knowingly seek or collect children's personal information for independent marketing purposes. Where the processing of children's personal information is necessary, applicable legal requirements regarding parental consent, privacy and data protection safeguards will be followed.

Changes and Contact

Niro Homes may update this Privacy Policy periodically to reflect changes in business operations, website functionality, data-handling practices or applicable legal requirements. Any updates will be published on this page with the revised date. If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Niro Homes through the official contact details provided on our website. We are committed to addressing privacy-related concerns fairly, transparently and in accordance with applicable Indian laws.